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Premium support to cover all your needs & requirements

Because sometimes you need extra level of support than the normal.
From 3 precisely designed plans to fully customized ones… whatever you need!

Wakeupsales Premium Support Offerings

This exclusive offering gives you the chance to choose a support package that suits you best; & if you want to custom build your package… that’s possible too. With guaranteed response time, priority ticketing & dedicated support engineers, you get all the support you need.

BENEFITS


Everything that makes our Premium Support plans the best.

Guaranteed Response

Guaranteed Response

We make sure your critical issues get the attention they deserve. Get a response from our technical experts /w dedicated support ticketing system, in record time & get it fixed.

Guaranteed Response

Personal Support Engineer

A dedicated support expert who’s aware of your records & account, looks after all your issues. So that your issues are fixed instantly & you save loads of time.

24x6 Phone and Email Support

24x6 Phone and Email Support

Your critical issues don’t have to remain for long. We provide 24hrs support via Email & Phone, 6 days a week to make sure you keep working.

Guaranteed Response

Flexible Plans

All our premium support plans are on annual flat-rate basis. And in case you have a change of mind, upgrading or downgrading is pretty easy.

Compare the Premium Support Plans

We have carefully designed our plans to suit everyone’s needs. So choose a plan that works best for you. Or you can also take ideas from those & make your own plan.

$299/yr

STANDARD SUPPORT

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GOLD SUPPORT$499/yr

GOLD SUPPORT

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$799/yr

PLATINUM SUPPORT

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Community Installation Support
Yes (One Time) Yes (Multiple Instances) Yes (Multiple Instances)
Plugins to Choose
2 Plugins
GMail + Invoice Management
or Choose your preferred plugins
4 Plugins
GMail + Invoice Management + Lead Project Management + Web to Lead
or Choose your preferred plugins
6 Plugins
GMail + Invoice Management + Lead Project Management + Web to Lead + Lead Event Tracking + SendGrid Integration
or Choose your preferred plugins
Plugin Installation Assistance
No (Paid) Yes (Remote Support) Yes (Remote Support)
Support Hours
12 pm to 9 pm (IST) 6:30 am to 3:30pm GMT 24*4 12 pm to 9 pm (IST) 6:30 am to 3:30pm GMT 24*6 12 pm to 9 pm (IST) 6:30 am to 3:30pm GMT 24*6
Support Tickets per month (Max.)
5 (15 Max. per Year) 10 (30 Max. per Year) 15 (45 Max. per Year)
Response Time
36-48 Hours 12-36 Hours 6-24 Hours
Phone Support
No Yes Yes
Emergency Escalation
No Yes Yes
Access to Knowledge Base
Yes Yes Yes
Training & Walkthrough
Yes (On-demand) Yes (On-demand) Yes (On-demand)
Ticket Status Notification
Yes Yes Yes
Support on Social Media
Yes Yes Yes
Security Update
No Yes | Email Yes | Email
Product Updates
Yes | Email Yes | Email Yes | Email
Skype Support
No Yes Yes
Email Support
Yes Yes Yes
TeamViewer Support
Yes Yes Yes
Dedicated Wakeupsales Account Expert
No Yes Yes

STANDARD SUPPORT

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GOLD SUPPORT

buy package

PLATINUM SUPPORT

buy package

Initial response time (IRT) shown is for the maximum severity of each offering and is the fastest IRT available for each offering. Lower severities have a longer IRT.

Frequently Asked Questions >

Customized Made-to-Order Options

Have your own specific set of requirements? Or liked a few things from all the above plans each? Let’s get in touch & work out a customized plan that works perfect for you.

Get in touch with our Customer Success Team

We Can’t Wait to See What You Achieve

Alongside our Exclusive Premium Plans, we also make sure you get everything you need to bring the best out of your CRM Tool. Because you deserve it!

Customize Your CRMExplore the Marketplace